Получила письмо:
Dear Sir/Madam,
We regret to inform you of a schedule change that has occurred to the following itinerary:
Traveler: 1 MRS 2.MR
Ticket Number:......../ .........
Reference Number:3G9L5T
Original Schedule: CZ677 V SU09JAN HRBVVO 0630 0935
New Schedule: CZ677 V SA08JAN HRBVVO 0700 1005
Please let us know if the new schedule is suitable with your travel plan by replying this e-mail. If not, you could apply for a full refund of your ticket.
Once confirmed, ticket change and refund would be strictly verified according to the specific rules and restriction of the ticket fare.
Thank you for selecting China Southern Airlines.
If you have any queries, please feel free to reply to this e-mail,or call our customer service hotline at (86) 4006695539.
Написала им с просьбой возврата полной стоимости ( без штрафных санкций)Так как по дальнейшему маршруту куплены билеты и заказаны отели.
Прислали ответ:
Dear Sir/Madam,
In reference to your refund request, we regret that we cannot process the refund according to the fare restrictions on your ticket. Please review the ticket information below:
Name: 1. MRS 2. MR
Reservation No.:3G9L5T
SegmentЈєVVO -HRB-VVO
Ticket Restrictions: flight changed,full refund
Total Tax ЈєEUR 130.53 * 2
Refund AmountЈє EUR 315.53 * 2
If you need to confirm your refund request, please reply to this e-mail with Ў°CONFIRM REFUNDЎ±.
Thank you for selecting China Southern Airlines.
If you have any queries, please feel free to reply to this e-mail,or call our customer service hotline at (86) 4006695539.
Подскажите пожалуйста как боротся с этой компанией. Переносят рейс на сутки. а деньги возвращать не хотят