Silver1956 » 20 сен 2018, 12:11
Друзья и коллеги, ураганы никому не нужны. и слава Богу, если этот сентябрь будет крайне жарко. Но по работе мы в прошлом году намучились всвязи с изменением маршрута на Карибах. Ниже приведу официальное извещение от MSC (не пугайтесь, прошлогоднее ). Сам подбираюсь к этому направлению, и вы меня относительно погоды почти успокоили. А вообще помню был как-то на Кубе на Новый год. В воде было теплее, чем на берегу. Но все время солнечно. Январь - он все-таки и в тропиках январь. Более того, был как-то в Австралии в разгар их лета (по-нашему февраль, по-австралийски типа нашего августа). Так вот, было очень даже прохладно. А ведь тоже тропик - 37 градусов южной широты. Та параллель , где дети искали капитана Гранта.
Dear all
Due to these extraordinary circumstances, as the safety of our guests and crew is our number one priority, the above-mentioned cruise had to be cancelled, therefore be so kind to urgently inform all your travel agencies/customers of the following conditions:
Compensation guidelines :
1. All passengers which have booked cruise only, will receive full refund for cruise and in addition 25% discount voucher (two year validity) to be utilized on a future cruise.
The compensation does not include all other services (Flight, hotel , transfer etc.) eventually added on own arrangement.
2. In alternative all passengers will have the option to be reprotected on another MSC Cruises product (subject to availability) and in addition will benefit of a SBC of EUR/USD 300 (per cabin)
______________________
Pertaining to the Cruise DI20170902MIAMIA , please be informed that the ship will call Miami THU Sept 7th , instead of SAT Sept 9th
After the disembarkation procedure , the ship will sail to Cozumel and extend the call until SUN Sept 10th
MSC DIVINA will then sail towards MIAMI to reach destination by TUE Sept 12th.
All passengers Onboard have been duly informed and have been updated on the evolution of the Hurricane severity.
For your easy reference, passengers have been provided with the possibility to choose the following options:
1. Remain on board until next call in Miami on TUE Sept 12th.
Compensation : Guests will receive a voucher for a 25% discount on the price of a future MSC Cruises holiday
2. Disembark in Miami tomorrow THU Sept 7TH
Compensation : Guests will receive a refund pro rata for the two days shortening of their cruise holiday and, in addition, will also get a voucher for a 25% discount on the price of a future MSC Cruises holiday
Please forward this message to all your staff involved
Best regards
Roberta Siani
Sales Support & Development
Dear all
please be informed that, due to the current severe weather disruption , MSC OPERA will extend her call to Cozumel, Mexico from sept 8th through Sunday Sept 10th , replacing the call in Havana.
Embarkation procedure will take place in Cozumel starting on Saturday 9th. The ship will then sail out of Cozumel on Sunday evening and proceed towards Belize City continuing the itinerary as per original schedule.
MSC Cruises will arrange transfers from / to Cancun Airport in order to assist our incoming guests to reach the ship before starting their cruise.
- For all the embarking passengers which have bought their flight with own arrangement, the new arrival airport is Cancun.
- For those who will not be able to find an alternative solution in order to reach the embarkation port in Cozumel, MSC Cruises will offer a voucher for the same value of the amount paid, to be utilized for a future cruise. The voucher has validity 2 years.
Tomorrow you will receive an update on the status of the situation accordingly.