Жена с подругой на НГ праздники были на сноубордах в Австрии, Lech. Жили в отеле. В один из дней поехали кататься в Sct.Anton, 20 мин на автобусе.
Днем начался снегопад и дорогу закрыли. Они два дня не могли вернуться обратно. Они созванивались с полицией Ст.Антона, где им в помощи отказали, и велели ждать пока откроют дорогу. Почти без денег и в мокрой одежде. Через два дня дорогу открыли, они вернулись в Лех, где на них еще и хозяка отеля начала орать.
Через месяц каждой пришел счет, что их искали и каждая должна по 340 евро за день их поисков заплатить. При этом в отеле были их телефоны, но из полиции Леха им позвонили только на второй день.
Кто-то сталкивался с такой ситуацией? Что делать? В какие вышестоящие инстанции обращаться или ждать пока спасатели, как они пишут "предпримут легальные шаги"
Ниже переписка с Австрийкой службой спасателей, которые требуют денег (снизу вверх читается):
Begin forwarded message:
From: "Salner Marlen (Bergrettung)" <marlen.salner@bergrettung-vorarlberg.at>
Date: 21 марта 2012 г., 16:53:37 Московское стандартное время
To: "Elizaveta
Subject: AW: AW: letter 34/7/2012-1
Dear Mrs P,
first I want to adjust that it is not the affair of the hotel. If you would have contact the hotel they wouldn't have had contacted the police. We now have a lot of information from the police and the Mountain Rescue Service. You were wanted by the police and sequel the Mountan Rescue Service has to search for you. It doesn't make sense to discuss about this longer. We are bound to charge the rescue mission. If you are not willing to accept the circumstances we are forced to take legal steps. Please note that rescue missions has to be charged - this is regulated by the Austrain Rescue Law.
Mit freundlichen Grüßen
Marlen Salner
Österreichischer Bergrettungsdienst - Land Vorarlberg
Geschäftsstelle
Leusbündtweg 38, 6800 Feldkirch
T +43 5522 3505-510
F +43 5522 3505-595
marlen.salner@bergrettung-vorarlberg.at
www.bergrettung-vorarlberg.at
-----Ursprüngliche Nachricht-----
Von: Elizaveta
Gesendet: Mittwoch, 14. März 2012 19:30
An: Office (Bergrettung)
Betreff: Re: AW: letter 34/7/2012-1
Dear Mrs Salner,
I was available by my austrian number full time and the hotel has my number but they didn't call. The police from Lech called me and I confirmed that I am safe.
Hereby I don't confirm payment by my side.
thank you
best regards
Elizaveta
2012/3/14 Office (Bergrettung) <office@bergrettung-vorarlberg.at>:
Dear Mrs P,
know we have informed us again and called the operations director again. We have got the information that neither the hotel nor the police in Lech have had any information about your disposition. This was the reason why the hotel called the police in Lech and in series the Mountain Rescue Service. They were looking all over the ski region to you. On the basis oft he fact, and the fract is that there were a lot of action force on the way to search after you, the invoice has to be paid. The rescue law also stipulate that this costs has to be charged.
We apply for payment and kindly ask you again to transfer the outstanding amount to our bank account in the next few days. Thank you in advance.
Kindest regards,
Marlen Salner
Österreichischer Bergrettungsdienst - Land Vorarlberg Geschäftsstelle
Leusbündtweg 38, 6800 Feldkirch T +43 5522 3505-510 F +43 5522
3505-595 marlen.salner@bergrettung-vorarlberg.at
www.bergrettung-vorarlberg.at
-----Ursprüngliche Nachricht-----
Von: Elizaveta
Gesendet: Dienstag, 13. März 2012 15:37
An: Office (Bergrettung)
Betreff: Re: AW: letter 34/7/2012-1
Dear Marlen,
We have informed our hotel with my local Austrian mobile number. The police has called me on one day and asked about my location. The hotel could reach me by this number any time. I've called many time to police in St Anton and we come there but nobody said that we are obligated to inform our hotel.
We were available full time on Austrian mobile phone, the police checked and called us and we confirmed. We were full time in contact with police, we tried to check when we are able to go back to Lech.
Thank you
Best regards
On 13.03.2012, at 17:21, "Office (Bergrettung)" <office@bergrettung-vorarlberg.at> wrote:
Dear Mrs P,
I have checked the case and have to inform you that our invoice to you is for the search operation on the 06th of January. Because of heavy snowfall and road barrier you had to stay in St. Anton. The landlady from "Pension Försterhaus" have missed you and called the police. The manhunt was not sucessfully and therefore the Mountain Rescue Service Lech had to be on duty. They were searching all over the skiregion for you. About 16:00 o'clock the had no results an broke the searching. Later the police was informed about the fact that you were in St. Anton.
So the invoice is for the search operation from the Mountain Rescue Service. In case of law we are obligated to invoice this operation. We hope we could explain the situation to you and would be grateful about the transmission oft he outstanding amount.
Kindest regards
Marlen Salner
Österreichischer Bergrettungsdienst - Land Vorarlberg Geschäftsstelle
Leusbündtweg 38, 6800 Feldkirch T +43 5522 3505-510 F +43 5522
3505-595 marlen.salner@bergrettung-vorarlberg.at
www.bergrettung-vorarlberg.at
-----Ursprüngliche Nachricht-----
Von: Elizaveta
Gesendet: Montag, 12. März 2012 18:49
An: Office (Bergrettung)
Betreff: letter 3/7/2012-1
Dear Sirs/Madam,
I've go your letter with invoice. Unfortunately, I didn't use any insurance, any medical support or someting like that. Could you please check the name of person who used and resend this letter to correct person. My friend has used medical insurance, her name is Olga.
Please check and confirm misunderstanding.
thank you
best regards
Elizaveta
