It is with much regret that we have to inform you that due to financial circumstances, PT Mandala Airlines (“Mandala”), which airline operates under the brand-name of Tigerair Mandala (flight designator “RI”) will cease operations from 1 July 2014.
The decision by the Board of Mandala was a difficult one. The Board took into consideration several factors, including prevailing market conditions, the airline’s ability to compete effectively with existing resources, and the continued overcapacity in the Indonesian budget airline sector.
The Board also worked very hard to find alternative solutions to continue operations but to no success. This evening, they announced their decision to cease operations of Mandala.
Following this announcement, the last flight to be operated by Mandala will be RI545 on 1 July 2014, which is scheduled to depart Hong Kong for Denpasar at 0235 hours. All other flights operated by Mandala (flight designator “RI”) on 1 July 2014 and thereafter will be cancelled. As a result, your flight booking under reservation .... will be cancelled.
Under normal circumstances, we would make arrangements for an alternative flight or refund the fare paid for flight cancellations. However, we are unable to fulfill this commitment.
The Tigerair Group is willing to assist all affected customers with either a flight transfer or a refund for tickets booked for travel on 1 July or thereafter. Although Tigerair has no legal obligation or responsibility to do so, they have taken this unilateral action as a gesture of goodwill. All legal obligations and responsibilities still rest with Mandala.
If you require assistance with a flight transfer or a ticket refund, you must contact either the Mandala call centre +62(021) 2939-6688 or the Tigerair call centre by 31 July 2014. You may check the Tigerair website, tigerair.com, for additional information.
Please inform any other passengers in your travelling party as soon as possible.
We wish to thank you for your support for Mandala and sincerely apologise for any inconvenience caused to your travel plans.
Yours sincerely,
Paul Rombeek
President
PT Mandala Airlines
Насколько позволяет понять мне мой хромой английский они пишут что не в состоянии вернуть деньги или заменить рейс, но Tigerair по доброте душевной вроде как согласен сделать это за них. Кто нибудь сталкивался с такой ситуацией? Какой алгоритм действий? Есть ли альтернативные пути получить свои кровные кроме звонка, ибо выразить свои мысли в разговоре на английском с каким нибудь сингапурцем не представляется реальной задачей
