serega msk » 06 мар 2023, 11:57
Коллеги, может кто поможет. Есть Мастеркард РК. Оплатил на Macys. Биллинг и шиппинг одинаковые. Американский адрес Бандерольки. Деньги списали, потом почти сразу отмена. Служба поддержки прислала: We have reviewed the details and before we address your concern, we request you to verify the billing name associated with the order. Я им написал, ребят, что делать чтобы оформить заказ. Ответ
We apologize for the inconvenience that caused to you We have reviewed your concern and would like to inform you that, an email denying your request for credit or reshipment was sent on 03/05/2023 after a complete review of your order history with us. This includes a business decision to restrict your shopping to in-store only, and any future online orders will be canceled.
You may see an authorization hold on your account in the amount of $63.53. This was placed on your card to secure funds when you placed your order. Your card will not be charged until your merchandise ships. In the event that your order is canceled, this hold will automatically be removed from your card. The amount of time until the authorization hold is released is determined by your bank or credit card company.
If you would like to request the authorization hold be removed, please contact our Customer Service team at 1-800-289-6229. We'll work with you and your bank or credit card company to get this hold removed. Due to banking privacy laws, you may be required on the phone at the time we contact your bank.
Служба Бандерольки написала, что нужно вбивать биллинг адрес, указанный при выпуске карты в РК.