Вот такой ответ пришёл с того адреса, через пять дней после моего письма) я думаю это шаблон.
Thank you for your enquiry.
Based on the information that you provided, our records show that your
application for the Visitor visa (subclass 600) - Tourist stream, lodged on
23/01/2017, is currently being processed.
If you have provided the documents indicated in the checklist on the
website (please see:
www.border.gov.au/Trav/Visa-1/600-/Visi ... bclass-600)-Tourist-Stream-document-checklist
), you currently need to wait for any notification by the processing centre
in the case that the decision is made or that you need to provide
additional documents.
Finally, please note that processing times may vary and are determined on a
case by case basis. Processing of your application may be delayed if there
is any information missing from your application or if the case officer
processing your application requires further information. If your
application is urgent you should include a covering letter explaining your
circumstances and any relevant dates. It is strongly recommended you apply
well in advance of your intended travel date and that you do not make any
irreversible travel arrangements until you have been granted a Tourist
visa.
Please note:
-The information you are given by the Europe Service Centre will be based
on the information you supply.
-We recommend that you do not make any irreversible travel arrangements
until you have an appropriate visa.
Yours faithfully,
Zacharenia
Europe Service Centre
Department of Immigration and Border Protection