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Yury S писал(а) 23 авг 2018, 13:28:Забронировал также с оплатой на месте Toyota C-HR в Аликанте с 10.09 по 27.09, с полной страховкой 323 евро, посмотрим.
Do not trust this company, it all started ok “we have a new car with no dents or scratches” ok, we best check... it was midnight so checking in the dark was difficult, we showed what we could which were duly noted and off we went... when it comes to hand it back, after a very thorough inspection, 2 people and 20 mins. “We have a problem” a very small scratch, which I would guarantee didn’t happen during our rental period is found (and I mean small). We were presented with an invoice for €300 damage, the scratch (not from us) would have T-cut our in 20 seconds.
So let me provide you with the facts, as you are clearly not fully aware. When we picked up the car (in the dark) we were told the car had no damage, as my wife upended the door she discovered a dent and scratch, we showed this to your member of staff and asked her to check the vehicle, as your systems will show other damage was found, so obviously no thorough check on the previous return as you state. As it was dark (midnight) it was very difficult to conduct a thorough check, my wife was walking round the car with the torch on her phone assisting your member of staff who had to take several photos due to the poor lighting. I can guarantee the scratch did not occur during our hire period, nor would the scratch cost almost €300 to fix.
The minibus arrived and the driver didn't even apologise for the 40 minute wait. We arrived at the check in desk after a 10 minute drive and we were told that we had to pay €40 because we had arrived after 11pm!!! Absolutely unbelievable!!! If Wiber had provide a timely minibus service then we would have been there on time.
Despite our protests, we had no choice but to pay it. Absolute criminals, charging a non negotiable fee for providing a totally incompetent service.
The person who checked the car before leaving the car park did so in the dark and with a tiny torch. She asked us to sign the form saying there was no damage and we said at the time it was impossible to see if there were any small scratches as it was almost pitch black!! Nevertheless we were pressured in to signing the form, quite frankly we didn't have any other choice at 11.30pm at night.
I had a feeling that this wouldn't bode well and I was right. When I returned the car, having driven it perfectly the whole time and not experienced any bumps or dents, unsurprisingly all of sudden they managed to find 3 tiny scratches probably caused by stones from the road. These could never have been spotted in darkness and so I have no doubt at all that they were there when I rented the car.
Of course again, unsurprisingly they are now going to charge for these tiny scratches but it has now been over 48 hours, they have taken my full deposit and I have had absolutely no communication from them. They are out and out con artists who will no doubt go bust within a short space of time given the increasing amount of bad customer reviews. Do not believe the hype. This is a SCAM company.
We had no problems with car and returned it with no problems. Then without notifying us, they charged a €50 cleaning fee for the car.
These are a couple of fraudsters. Make a 100 pictures of your car before you take delivery of it. Even small front bumper stonechips they will try to make you pay for as "damage". Only drove 200km and they tried to charge me more than €320.- for repairs of both bumpers. WTF!? Be smart, rent a car somewhere else!
papa_bear писал(а) 13 сен 2018, 16:02:7го взял машину в Аликанте. Забронированного фф универсал не оказалось, бесплатно повысили до фф круга на автомате. Бронь на 2 недели с суперкавер обошлась 229 евро.
sergey putilov писал(а) 13 сен 2018, 16:21:Спасибо, буду ждать ваш отзыва.
Вы бронировали через агрегатора или напрямую у Wiber?
Какова была цена без фулкавера?
Yury S писал(а) 23 авг 2018, 13:28:Забронировал также с оплатой на месте Toyota C-HR в Аликанте с 10.09 по 27.09, с полной страховкой 323 евро, посмотрим.
Lera_lero писал(а) 11 окт 2018, 22:10:Всегда брали у бюджетников и возвращали транспорт в целостности и сохранности. Неужели никому не удалось также сэкономить, а все берут полную Страховку?
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