Добрый день, уважаемые форумчане! Подскажите , пожалуйста -столкнулась впервые при броне отеля через " Hotelthailand"cо следующим:
выбрала номер, забила данные кредитки и вместо обычного confirmed просят
We are sorry to inform you that we have to hold on to your reservation request for the moment. It appears that the credit card holder name does not match with the guest name.
Kindly provide us the following necessary documents as a proof of the cardholder's authorization for this payment:
* A copy of personal identification (first page of passport of credit card holder)
* A photocopy or a scanned copy of both sides of your credit card (signature must be clear).
After you have one of the above documents ready, please email or fax us your details;
Email:
services@hotelthailand.comFax: (+66) 2 584 7012, (+66) 2 584 6951, 02 502 0757
After the above requirements are met, we shall contact the hotel and proceed with your reservation. Please accept our apology for this inconvenience as we have to meet our/hotel standard procedure.
Thank you for using HotelThailand.com
Как-то мне не спокойно, что хотят столько всего! Если я не вышлю , деньги снимут? бронь будет действительна?
Пока писала на мыло пришло письмо
Dear...
Greetings from
http://www.hotelthailand.com !!
Referring to a booking reference ....
However, there is a small formality that we must undergo to complete the payment process. To authenticate the purchase, we would require signed copy of your passport (Main page) and a copy of the credit card with which you made the payment by email or fax.
The main reason we require the requested documents is for fraud protection of online transactions. This will help us authenticate that it is "you" who made the online transaction. I assure you that giving the copy of the two documents is as safe as giving the credit card number on our website. We regularly attain the copy of the passport and other documents from our customers for visa arrangements also. We simply file them in our customer record file once the authenticity of the transaction is verified.
Our fax number are +662 584 7012 or +662 584 6951 and +662 502 0757, please specify your booking number ...
If you require any further explanation or help please feel free to let us know.
Best regards,
Reservation Officer
Hotelthailand.com
Tel: +66 2 100 8010
Fax: +66 2 502 0757
URL:
http://www.hotelthailand.comhotelthailand.com, The Definitive Reservation Service for Thailand
И причем тут виза-она вообще не нужна. Посоветуйте, что делать?? Плиз!!!!