Сегодня мне присылают письмо о том, что они приостанавливают свою деятельность и предлагают оформить возврат денег на карту. В то же время они говорят, что резерв еще не снят.
Я в полных непонятках. Может кто-нибудь подсказать что делать?
Вот оригинал письма:
Due lack communication and continuous problem with Financial Department at Head Office in Vientiane, Board of Directors of ECCR Co., Ltd. has decided to stop Lao Airlines PSA (Passengers Sales Agent) activity with immediate effect on 08th April 2008 at 10.00 AM GMT until further notice.
Passengers can contact Lao Airlines Head Office website at www.laoairlines.com
Great thanks to more than 10,000 passengers & all staff and employees of Lao Airlines for their great job provided.
Dear Valued customer,
Your Ref: BQV804162RLYT1MoskalenkoAx3
Mr. MOSKALENKO Alexey
Mr. ZHITENEV Anton
Mr. KLIMSHIN Konstantin
QV 425 Y SU13APR BKKVTE 1850 2010
We are willing to credit your payment back to your credit card for the amount of 6,714 Thai Bath without any fees.
Please print, fill, sign and return your acknowledgement of the refund form by fax to number (66-2) 664 0663 (Thailand) or scan it to us by email.
For your information, we did not cancel your booking in the reservation system. You can contact Lao Airlines Head Office or any station in order to get your ticket. All contact at www.laoairlines.com
We apologize for the inconvenience occurred.
Best Regards,
PSA (Passenger Sales Agent) of Lao Airlines