17. What is the routing service?
A: It is a service, free of charge, for passengers travelling within the Autonomous Region of the Azores, to/from Mainland Portugal or Funchal, who wish to use any of the gateways in the Autonomous Region of the Azores with destination to any other island of the archipelago.
18. Who provides the routing service?
A: The provider of this service is the concessionaire of public inter-island air services, SATA Air Açores, SA.
19. Which passengers can use this service?
A: This service is available to any passenger, whether entering or leaving the archipelago.
20. Is the routing service always free?
A: Yes, provided that the connecting flight will depart within a maximum period of 24 hours.
Passengers will not pay for the connecting flight, regardless of the airline they choose to leave or enter the Region.
In the case of SATA Internacional and TAP, which have interline agreements with SATA Air Açores, the ticket may already include the connecting flight. In the remaining cases, passengers must request it.
21. Where can I access this service?
A: Passengers have the following options at their disposal:
a. Access the online routing portal of SATA Air Açores at
http://encaminhamentos.sata.pt/b. Go to the sales offices/counters of Sata Air Açores;
c. Contact the call centre of Sata Air Açores;
d. Go to a travel agent.
22. How each of the access channels to the routing service works?
22.1 Online Routings Portal
A: The passenger will have access to an online form. After confirming that he/she read and understood the rules and conditions on the issuance of connecting flight tickets, he/she is required to provide the requested information, namely:
a. Airline name;
b. Flight number;
c. Flight date and the respective times of departure and arrival;
d. Airline reservation code (Record Locator);
e. Ticket number;
f. Destination of the connecting flight;
g. Number of passengers per passenger type (adult, children and infants).
If the passenger wishes to acquire a round-trip ticket, he/she should fill in the information requested in the fields a), b) and c) for the inbound flight. After validating the request, the passenger will be presented a list containing all connecting flights and their availability, according to rules of the routing service. Upon choosing the desired connecting flight, the passenger should introduce his/her personal data. The connecting flight ticket will be issued only after validation of the data, within 72 hours. Routing services are only available for bookings on the airline's sales portal up to 120 hours before the scheduled departure of the flight.
