pol_sveta писал(а) 13 авг 2024, 15:15:То есть если билеты туда и обратно в одном бронировании, то отменить можно только оба.
Но это не отменяет того, что билет "туда" можно просто выбросить и спокойно воспользоваться билетом "обратно".
Похоже, это просто ошибка перевода. На английской версии сайта читаем:
1) в разделе изменение заявки на бронирование: https://wizzair.com/en-gb/help-centre/booking-modification/flight-change/date-time-and-destination-changes/return-flights
Before your first flight:
a) If you wish to make changes to a two-way reservation, the destination must be changed in both cases, for both the outbound flight and the return flight, maximum 3 hours before the scheduled departure time of the first flight. The first flight's origin airport cannot be different from the return flight's destination airport, likewise the first flight's destination cannot be different from the return flight's origin airport.
b) The date and time of each flight can be changed separately.
c) With WIZZ Flex, you can change your booking for all passengers or individual travellers online up to 3 hours before the scheduled departure time. No flight change fee will be charged in this case.
After your first flight:
a) If your first flight has already departed, only the date and the time of the return flight can be changed or only return flight can be cancelled.
b) If the first flight has already departed and the booking was made with WIZZ Flex, you cannot change the flight but you can cancel it in your WIZZ Account.
c) You can change and freely take your second (return) flight even if you did not take the first flight.
В разделе отмена бронирования: https://wizzair.com/en-gb/help-centre/booking-modification/cancel-flight/cancel-your-flight
Cancel only one flight:
If you have booked a return flight (two-way reservation) and wish to cancel only one of the legs, you can do so online for all passengers or individual travellers up to 3 hours before the scheduled departure of the flight.
Please note that in case of a return flight with multiple passengers you cannot cancel one leg (flight) for one passenger only. For example, if there are 2 passengers on a Budapest-London-Budapest flight, you can either remove one passenger from both the Budapest-London and London-Budapest flights, cancel either of the Budapest-London or London-Budapest flights for both passengers, or cancel the entire trip.
Please note that you will not be able to cancel a flight that has already departed. However, you can still cancel and claim a refund for the second flight up to 3 hours before its departure. Cancellation fees apply.
Таким образом, Авиакасса в данном случае совершенно права, они могут отменить один из сегментов, вторым рейсом вы при этом сможете воспользоваться.
Однако, я бы на вашем месте подождала - если рейс не скоро, то вполне вероятно авиакомпания его перенесет или отменит сама, в этом случае вы имеете право на возврат денежных средств в полном объеме.
