McTor писал(а) 24 апр 2015, 15:41:]
В том что, Rapeir invoice from garage или itemized invoice from renting company не есть обязательное условие для жопа.
На спор ушло 2 недели.
вот переписка (Если нужно я переведу):
10/02/2015 11:33LorraineBissenden
Message from: Claim Handler to: Claimant
Good Morning,
I write further to our previous messages.
To date we do not appear to have received a response from you.
I would therefore be grateful if you could upload the following documents:
- A copy of your Rental Agreement which confirms the excess you're liable for, the document currently supplied is the booking confirmation voucher; and
- A copy of the final itemised repair invoice
Once these have been received we will be able to assess your claim.
Kind regards,
Lorraine
Я ждала,ждала, но не дождалась от вас ответа и хотела ,чтобы Вы дополнили Ваше заявление, загрузив контракт с указанием на величину франшизы и копию детального счета за ремонт.
Лорэйн
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11/02/2015 08:26Claimant
Message from: Claimant to: Claim Handler
Now I don't receive itemised invoice from renting company. Therefore I don't upload it and part of renting agreement with confirm excess. With second document I don't have troubles, but it don't enough for me. Still I wait itemised invoice. I don't know how receive it from goldcar. Maybe starting procedure charge back in my bank help me With them.
Я не получил еще инвойс от прокатчика потому посчитал лишним загружать недостающий контракт. С инвойсом у меня проблемы. Я его все жду от Голдкара. Может мне подать на ЧАрджбэк и тогда они его пришлют мне?
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13/02/2015 16:33Claimant
Message from: Claimant to: Claim Handler
Goldcar said that document witch you named "matrix" is legal repair invoice.I dont know how fix this problem.
Голдкар сказал,что у них для меня есть только Матрица. Матрица и есть легитимный инвойс. Я не знаю как мне с этим жить.
Страхователь.
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17/02/2015 09:43AlisonAnderson
Message from: Claim Handler to: Claimant
Good morning,
Thank you for your message. Please request a document which confirms what charges were made. The document currently supplied confirms a list of charges but does not confirm which were charged in relation to the damage caused.
Kind Regards,
Alison
Пожалуйста дайте нам документ о движении по счету. То что вы загрузили содержит кучу списаний и мы не понимаем которые относятся к повреждению.
Элисон
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17/02/2015 17:49Claimant
Message from: Claimant to: Claim Handler
I send another bank statement today.
It shows that gold car took from me 80 € as fuel deposit(according contract). When I checking out gold car return for me All 80 € because I return full tank And no another charges we're made.
then gold car took 410 € for damage. Then I wrote to goldcar via соцсеть, признанная в РФ экстремистской about overcharging. They return for me 240 €. Total I am charged by gold car 170 €: 120€ for damage and 50 for administration fee.
Значит голдкар снял с меня 80 евро за топливо сначала. Как авто возвращал они его вернули назад потому что бак был полон. За повреждение сняли 410 евро. Затем вернули 240 так как ошиблись с характером повреждения. итого с меня удержано 120 за диск и 50 за Админ фи
страхователь.
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18/02/2015 14:53EmilyLister
Message from: Claim Handler to: Claimant
Good afternoon, thank you for your message, please provide a clearer copy of the rental agreement (without the right side cut off) and invoice that goes along side this so we can see how much you have been charged and refunded and then we can settle your claim.
Kind regards,
Emily.
Добрый...
Пришлите нам почище копию контракта, а то мы не видим правую часть и инвойс и потом отдадим бабло.
Эмили
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18/02/2015 15:07EmilyLister
Message from: Claim Handler to: Claimant
In addition to our previous message if you do not have reference to the amount you were charged on an invoice please indicate where on the matrix the cost you were charged.
Kind regards,
Emily.
Слушай, хоть пометь что с тебя взяли прямо на листике своем с матрицей.
Эмили
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18/02/2015 16:19Claimant
Message from: Claimant to: Claim Handler
I send for you requared documents.
My bank statement read simple:
1. 11.01 i charged 80 Euro.
2. 15.01 80 euro refund because no need charge me for fuel and service charge.
3. at the same day 15.01 i charged 410 euro (i mark on matrix this cost by triangle. 360 euro job and material ("Wheel rim") and 50 euro admin fee =see "remarks" on Matrix).
Then i wrote to Goldcar by FB. They told that i dont broke Rim but damaged them. Therefore they must charge me only 120 euro+ 50 admin fee and refund 240 euro 19.01).
So i charged by damage Rim 120 euro ( i show it in matrix by arrow and it named "Wheel rim damage") and 50 euro admin fee. Total 170 euro.
I attached print screen with FB spoke.
Тут туфта какая-то. Можно забить с переводом.
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26/02/2015 16:20AlisonAnderson
Message from: Claim Handler to: Claimant
Your claim has now been approved on our system and has been passed to our accounts department for payment. Please note the claim settlement can only be paid into the designated bank account you have provided to this system. You will receive a further message once the payment has been made.
О, поздравляем, мы передали ваше дело на выплату. Жди письмо с бухгалтерии.
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