ВСЕ ГДЕ НАДО НАПИСАНО...
AlGarba писал(а) 27 июн 2019, 10:32:Только там не написано прямым текстом в простой и понятной формулировке, что возврат денег на счет покупателя не осуществляется.
Потому что осуществляется при определенных условиях. И эти условия там в простой формулировке прописаны. Если кратко - за канселированный билет - ваучер, за неиспользованный билет - деньги минус processing fee...
Можете поиграться с переводом General conditions for business and booking:
5 Cancellations and Rebooking
5.1 Rebooking requires the prior cancellation of the journey.
Cancellation can be made either before departure according to 5.2 to 5.5 or after non-use of the ticket according to 5.6. Drivers cannot change or cancel bookings for you.
5.2 Cancellations are only possible on FlixBus websites or by partner agencies and ticket outlets of FlixCompanies up to 15 (fifteen) minutes before the scheduled departure time. A round trip is considered one booking.
5.3 A cancellation voucher is issued in the event of a cancellation. This cancellation voucher is valid for 12 (twelve) months and entitles the passenger to make a new booking within this period up to the value of the voucher. If the price of the new booking is more than the value of the voucher, the difference will need to be paid. If the price is lower, the difference will remain on the cancellation voucher and can be used for a different booking. There can be deviations from these provisions in the case of promotional offers that are valid for a limited time only. More detailed information can be found in the terms and conditions of the promotion on the web portal.
5.4 A cancellation fee will be applied for every cancellation per canceled journey and per passenger. The cancellation voucher will be issued in the amount of the ticket price, minus the cost of the cancellation process. If the passenger’s name is changed, the difference must be paid if the fare has become more expensive in the meantime. The phone number can be changed free of charge.
5.5 If a refund voucher is used for a booking, the same cancellation terms and conditions also apply to the new journey.
5.6 If a ticket for which the FlixCompanies are carriers is not used for the journey, the fare will be refunded upon presentation of the ticket less a processing fee per journey and passenger, unless the passenger can prove that a damage or damages for a lesser amount were incurred. The burden of proof for not using the ticket is on the passenger. A ticket is generated for each person and each journey. Connections with transfers (interconnections) are treated as one journey. The request can be made informally. It is to be sent to FlixMobility or FlixBus DACH, postal addresses FlixMobility GmbH, Birketweg 33, 80639 Munich or FlixBus DACH GmbH, Karl-Liebknecht-Straße 33, 10178 Berlin. The processing fee will be reduced to an amount of €2 (or the amount corresponding to the respective currency) per passenger and journey, plus any bank transfer fees, if the carrier is FlixMobility GmbH or FlixBus DACH GmbH and if the request is made promptly at the latest within a week after the ticket expires. Therefore, the processing fee amount is based on the delay after departure when the refund request is made.
5.7 None of the aforementioned processing charges, cancellation fees or any transfer fees apply if the reimbursement is requested for reasons which are the responsibility of FlixMobility GmbH or the FlixCompanies. The credit of the fare, minus any processing charge or any transfer fee, will only be paid exclusively to the account specified by the customer when placing the order, or to their credit card account if they paid by credit card.
