Delays and Cancellations
…
Sometimes for reasons beyond our control, our flight doesn’t operate as
scheduled, we will, assist you by arranging to transport you on another Air
Arabia flight with available seats. ... Should you decide not to utilize this option; Air
Arabia will credit the amount of your ticket in your account for future use.
Generally, you will be notified by email, telephone and sms for any changes to
your scheduled flight.
Air Arabia offers complementary meals and hotel accommodation depending on
the duration of the delay or cancellation.
Если Вы собираетесь в дальнейшем пользоваться этой авиалинией, то может быть это Вас и устроит.
Несколькими страницами ниже они признаются, что могут и деньги вернуть.
Refunds
If we cancel a flight … and no alternative flight is
available, the amount of the refund shall be:
_ If you have not used any part of the Ticket, the refund will be equal to the
fare and any Taxes, Fees and Charges you have paid.
…
We may decide to refuse to give you a refund if you apply for it after the end of
the validity period for the Ticket purchased.
We may decide to refuse to give you a refund if, when you arrived in a country,
you presented your Ticket to us or to government officials as evidence of your
intention to leave that country, unless you can prove to us that you have
permission to stay in the country or you will be leaving the country on another
airline or on another form of transport.
Для контактов даются телефон и и-мэйл в Шардже
9. Contact Air Arabia
If you would like to complain or complement, ask any questions about our
services and products, please contact us on the details below:
Air Arabia Customer Relations
Air Arabia Head Quarters
Sharjah Freight Center (Cargo), near Sharjah International Airport
P.O. Box 132 Sharjah, United Arab Emirates
Tel: +971-6-5088858
Fax: +971-6-5580348
Email: customerrelations@airarabia.com
Но, по-моему, будет проще опротестовать платёж.
