PLEASE NOTE THAT WEEK COMMENCING 13TH MAY 2013 THIS INBOX WILL CEASE TO OPERATE. ALL CUSTOMER ENQUIRIES ARE TO BE DIRECTED TO
info@ukvac-ru.com.
UNCLASSIFIED: UK VISAS AND IMMIGRATION, HOME OFFICE, BRITISH EMBASSY, MOSCOW
Thank you for your e-mail. This is an automated response.
The Immigration and Visa Directorate in Russia aims to process 90% of non settlement visa applications within 15 working days, 98% within 30 working days and 100% within 60 working days. We aim to process 95% of settlement applications within 12 weeks and 100% within 24 weeks. This is in line with our Customer Service Standards. There are occasions when further checks are required and these processing times can be exceeded. The instances of this are minimal.
We are currently receiving very high volumes of applications. We are unable to expedite any applications unless there are exceptional, mitigating and/or compelling reasons to do so, e.g. a serious medical reason for travel. If it is not clear in your email that there is a serious or compelling reason for your urgent request your email will not be responded to. Pre-paid flight tickets or hotel bookings are not considered to be a compelling reason to prioritise an application.
We are also in receipt of a high volume of refund requests; please allow a minimum of 15 working days for your request to be processed.
If your query relates to an application where a processing time of 15 working days (dependent upon the type of visa application) has not been exceeded no response will be provided. This is to enable Visa Section colleagues to focus on processing outstanding applications. All applicants are advised to apply as early as possible and we advertise that an applicant can submit a visit visa application up to 6 months prior to their date of travel.
Furthermore, we offer the Priority Visa Service (PVS) at all Visa Application Centres in Russia. As applicant is eligible to apply under this scheme if they can evidence travel to the UK in the last 5 years. We also offer the Submission Without Passport (SWP) Service for Long Term applications (2 years and above) and Sports Person visa applications. Please check our website for further information.
http://www.ukba.homeoffice.gov.uk/ Please use the online tracking facility to monitor your visa application progress.
If your query relates to a request for an Administrative Review of a Points Based System application you will not receive a response to your email unless the published 28 day review period has elapsed. You are of course free to make a fresh application, addressing the reasons you were given for the refusal, at any time.
Please be aware that in order to ensure compliance with the Data Protection Act we are unable to disclose information to a third party without the applicant's written consent. In the absence of this consent email requests will not be responded to.
If you need further information about the visa application process, including how to track or withdraw your application, please visit our websites:
http://www.ukvac-ru.com/applicationcentre.htmlhttp://www.ukba.homeoffice.gov.uk/count ... %20English If you would like to provide feedback on the service you have received please complete our Customer Satisfaction Survey which can be found at the following web link;
http://www.ukba.homeoffice.gov.uk/visas-surveyAlternatively, you can e-mail the Visa Application Centre at
info@ukvac-ru.com (a reply will be sent within 2 working days) or contact our call centre; details as below;
Call centre contact number:
1. +7(809) 333-8232 – You can call on this number by using landline or any mobile except MTS and Beeline mobiles*
2. +7(499) 7031567 - This number is exclusively for MTS and Beeline mobile subscribers only
Call centre timing:
This service is available from Monday to Friday between 09.00 and 19.00.
Please note that calls made to the Call Centre are charged at 72 Roubles per minute, with a minimum charge of 150 Roubles per call. The charge excludes VAT. Call charges will be automatically deducted by your telecom service provider. Note: You will not be able to contact the call centre number from your company’s telephone if your company has blocked its services to call the premium rate number.
Access to Visa Section at the British Embassy is strictly limited to those customers who have been given a specific appointment by us. Appointments are not given to discuss a visa application.
