Спасибо большое за ответ!!!
Разумеется я прикладывала нотариально-заверенный перевод разрешения от обоих родителей!
Сейчас ответила на полученное письмо текстом в произвольной форме, что мы даём своё согласие на самостоятельное путешествие.
Получила следующий ответ:
Enquiries:
This email address is no longer used for enquiries regarding the visa application process. For information regarding the visa application process including status updates, please use our new international enquiry service.
Refunds:
Please note that we are unable to accept refund requests at this email address. Please redirect your query to
http://www.visa4uk.fco.gov.uk and complete the required form. Requests for refunds received to this mailbox are likely to be removed. If your refund is authorised but has not been received within a reasonable time, please check with your card issuing company in the first instance.
Appeals:
If your application for entry clearance has been refused and does not attract the right of appeal, we are not able to review the decision here. Please submit a fresh application and address the reasons for the refusal. If your application does attract the right of appeal, and you wish to submit an appeal, please send your appeal to the address given in the instructions issued with the refusal notice.
IHS:
Please note that any Immigration Health Surcharge enquiries should be sent to the following email address :
IHS@fco.gsi.gov.uk.
Correspondence Unit
UK Visa Section