Я писала на суппорт неоднократно...Ответ как под копирку. Такое впечатление, что у них есть несколько заготовок ответов, а номер на самом деле никто и не проверяет. Вот один с последних ответов супорта:
Thank you for contacting the UK Visas and Immigrations International
Enquiry service.
As I checked your application status, I am afraid that it is still awaiting
the assessment.
We have service standards for processing UK visa applications which state
that we will process: 90 per cent of non-settlement applications within 3
weeks, 98 per cent within 6 weeks and 100 per cent within 12 weeks of the
application date; and 95 per cent of settlement applications within 12
weeks of the application date and 100 per cent within 24 weeks of the
application date. 'Each application is subject to an individual assessment
and processing times may vary, hence applicants are requested to be patient
and wait for the processing to be completed. We will contact you once a
decision has been made or, if necessary, during the consideration of your
application. We provide country specific information regarding visa
processing times on our website Gov.UK. The direct link is
https://www.gov.uk/visa-processing-times Please note: Your visa application
will be processed and decided by the British High Commission. Neither HGS
UK, nor any of our staff, play any part or influence the outcome of your
visa application. There is lots of useful information on the website and we
strongly recommend you take the time to read this.
https://www.gov.uk/visas-immigrationWe hope that this has answered your query. For any further details, or
should you need to contact us again please refer to our website at
http://ukvi-international.faq-help.com/