также получил письмо, вот текст на английском
you requested is available in your reserved area on trenitalia.com, which you can access directly and at any time, or by entering PNR and CP at this link.
Once you have viewed the details of your trip, simply click on "100% e-credit refund" and enter the email address where you would like to receive your e-credit.
You can find a video with all the instructions at the next link.
Your electronic credit, with a value equal to 100% of the ticket, can be used either in a single or during several purchases, within the expiration date. The electronic credit can be used to purchase any Trenitalia product. You can also ask, as alternative, the refund for the unused part by the expiration date on the same payment tool used for the purchase. If you prefer a full refund on the same payment tool used for the purchase, please go to a Trenitalia ticket office and show this comunication and the travel datails or enter a new request using the following link.
Even if we are working hard to answer all customer requests, we are sorry that you had to wait longer than the standard time we usually need to manage these processes. The exceptional situation, caused by the COVID 19 health emergency together with the operational difficulties due to the lockdown, has led to a huge volume of requests and increased the time needed to manage refunds.
В италию авсе же планирую поехать когда будет возможно, но кажется что в этом году туристов пускать не будут. Возвращают ваучеры на сумму равную стоимоти билетов. Деньги вернуть теортически возможно на кассе или заполнив форму возврата, которую уже заполнял, но когда деньги вернут неизвестно.
пока сижу думаю
линк возврата денег
https://reclami-e-suggerimenti.trenital ... afica.aspxлинк на ваучер
https://www.trenitalia.com/en/purchase/ ... icket.htmlвидео инструкция
https://www.trenitalia.com/it/informazi ... borso.html
