Thank you for your letter
please show me a specific item in our contract under which you want to cancel the cruise.
If this dosing errors of fact I can not answer for the mistakes of your employees.
Regard
28 May 2014 10:19:39 +0200 от "Info Costa Cruise" <info-int@costa.it>:
Good morning Mrs Petrova
We write you with reference to your booking on Costa Classica, August 22nd 2014, file number 15016839.
We regret to inform you that, due to a clear system error, we must either cancel your booking or confirm it with the new and correct price, 14653.5 Nok.
Therefore we will cancel your booking unless you confirm your booking with the correct rate within Friday, May 30th.
For any further information or clarification don't hesitate to contact us at
info-int@costa.it or 0039 010 4206099.
Thank you for your understanding
Best Regards
Costa Cruises
---- Original message ----
From: "Elena Petrova" <Petrolen007@mail.ru>
Sent: 28/05/2014 9.54.45
To: "info-int" <info-int@costa.it>
CC:
Subject: cruise cancellation from Costa Crociere
Dear Costa. yet I have not received an answer from you.
I'm waiting for a letter from you the official document on the abolition of the cruise.
I paid the money, but do not have the cruise and no paperwork. that your company agrees to pay me back for the canceled cruise without my consent..
Imagine a situation
I went to the store and see the coat, which was previously sold at a price of 800 euros, and the seller decided to sell it on sale for 143 euros, I buy this coat is fully paying credit card, I'm going home.
Suddenly after 2 days resorted breathless dealer and says that they made a mistake and did not properly
wrote price , grabs me, it leaves no coat check and runs away screaming after that money send then sometime may be after 30 days.
I coat specially already bought a handbag Prada (plane ticket) and expensive boots (booked hotels)
Our relationship the buyer and seller are beyond the legal field
We see an example of unfair competition and misleading conscious buyer.
Costa online very often appear low prices, but then when you try booking - the system at this low price book does not - offers to book at a higher price.
And now the company has gone one step further - you reserve a cruise at a discounted price, and then, under the pretext of error in the system offers to pay a higher cost, threatening the cancellation of the cruise, and realizing that customers will be forced to accept in connection with the purchase of tickets already sunk and non-return air ticket hotels.
I want to get your answer before contacting authorities, the committee for the protection of consumers' rights.
-------- Пересылаемое сообщение --------
От кого: Елена Петрова <petrolen007@mail.ru>
Кому:
info-int@costa.it,
reservation@costa.itДата: Вторник, 27 мая 2014, 22:41 +04:00
Тема: Fwd: Document from Costa Crociere
Hello, my name is Elena
25.05.2014 I booked a cruise on 22.08 ship Costa Сlassica to the Greek Islands . Here is a screen of your website
http://www.costacruise.com/B2C/NO/Default.htm22 August 2014 from
Nok1.159,from 00
Nok1.509,from 00
Nok19.370,00
29 August 2014 from
Nok7.959,from 00
Nok8.799,from 00
Nok18.028,00
The prices applicable to residents for Czechrepublic, Denmark, Estonia, Finland, Hungary, Iceland, Latvia, Lithuania, Macedonia, Norway, Poland, Russia, Slovakia, and Sweden only are per person, per type of cabin on a dual double occupancy basis, including port taxes. Insurance and service charges are excluded. If the "flight" symbol appears, the price is inclusive of a flight.
Money is debited from the credit card completely, Documents received ( PDF file), I sent to the site Costa web check in, agreement was signed with both sides. I agreed to the terms of the contract that were at time of booking.
27.05, at 17 : 45 the operator company of Costa ( breaking etiquette she didn't introduce herself) called me and said that the company Costa had a system error, and I have to pay extra pay for a cruise, or to agree on its abolition. I recorded the contents of a telephone conversation.
I asked to send me rationale for why Costa unilaterally terminates Treaty. I did not give my consent.
In currently I have not received any emails to my email( the address of the operator checked)
Under the agreement, it is either a complete cancellation of the cruise or not gathered enough passengers and cruise does not take place, whether natural disasters in the region.
It was a system error Employee of Costa. Loyal customers can not be responsible for their mistakes. ( this is my 3rd cruise with your company)
Urge the company Costa send me a written justification for the denial of travel.
Best regard.
